Best Ways 5G Mobile Technology Will Improve the Customer Experience
As the adoption of 5G technology reaches critical mass, new network requirements and digital services will be required to support these services. However, 5G should focus on meeting consumer needs rather than heavy technical jargon. The new technology is set to revolutionize the way we live, work, and play. While 4 in 10 people in the world plan to upgrade to 5G by 2021, half of those will do so in that year.
Health care
In the next few years, the 5G mobile network will become the standard for connecting people at unprecedented speeds. Thanks to its millimeter-wave technology, it will enable seamless data transfers. This innovation will change many industries, including health care. It will make it easier for medical professionals to share data between departments and regions, and improve patient care. Read on to learn how 5G will help improve the customer experience in health care.
In the healthcare sector, 5G mobile technology is a promising way to address the challenges in the industry. While the technology has the potential to improve quality care and decrease costs, it will require collaboration along the entire value chain. To succeed, healthcare providers must play a leading role in this endeavor. They must engage with regulators and develop the right commercial models. 5G will require the development of new enterprise solutions that support a number of technologies, including cloud technologies, artificial intelligence (AI), and robotic process automation.
Hospitality
One area where 5G will improve the customer experience is long distance phone support. Right now, 4G calls are of low quality and unreliable in remote areas. With 5G, devices will be able to connect faster and experience high-quality customer phone support. They will also be able to experience ultra-high-resolution video calls, allowing agents to see the issue at hand and quickly resolve it.
In the future, 5G will allow for new levels of immersive entertainment. It will be possible to have entertainment experiences adapted to individual preferences and locations, which will lead to increased customer engagement. As 5G is available in more places, this technology will extend to new synthetic media forms, such as AR and VR. This technology will allow for enhanced shared experiences and interactive viewing, as well as improved sanitation and safety.
Manufacturing
With an estimated 28% of global economic value coming from 5G in 2035, manufacturing is expected to contribute significantly to the overall 5G economy. Manufacturing will benefit from 5G mobile technology in many ways, including in the form of smart initiatives. Manufacturing executives expect that these technologies will increase efficiency and improve base products and customer experience. Here are three key benefits of 5G mobile technology in manufacturing. Let’s look at each of them in detail.
5G’s higher data rates will allow manufacturers to connect with machines and people anywhere. 5G is 100 times faster than 4G and could offer up to 1,000 times more data rates. By the year 2035, manufacturing will contribute 30% of the total global economic value. This will allow manufacturers to be more flexible and improve their safety while allowing them to build a “smart factory.” 5G mobile technology is already powering a staggering number of IoT devices, including smartphones and tablets.
IoT
IoT applications require high levels of connectivity. 5G mobile technology offers the essential prerequisites for these applications, including ubiquitous connectivity, high throughput, low latency, and fast information conveyance. This network technology is designed for enabling an enormous number of IoT gadgets and energy-utility systems. 5G mobile technology will improve a wide range of IoT applications, including smart TVs, smart security cameras, and smart appliances.
The next step in customer experience will be enhanced by the development of virtual and augmented reality experiences. IKEA offers a VR experience that lets customers virtually place items in the store before making the purchase, and cosmetics giant L’Oreal offers an app that allows users to try new hair colors before buying them. However, high latency can ruin immersive experiences. In fact, delays of more than 20 milliseconds can leave users feeling dizzy or even nauseated. With 5G, however, the latency will be significantly reduced, resulting in a more valuable and realistic experience for consumers.